Lv77 Terms and Conditions – Complete Platform Usage Guide

1Acceptance of Terms and Conditions

These Terms and Conditions ("Terms") govern the relationship between lv77 ("Platform", "We") and any individual who accesses or uses the services provided by lv77 through our official website at lv77.bz or through the official lv77 mobile app.

By registering a new account, accessing the platform, making any deposit, or using any available game, you automatically agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must stop using the lv77 platform immediately.

These Terms are to be read together with Privacy Policy and Responsible Gaming Policy lv77, all of which together form the entire agreement between you and lv77.

2Account Eligibility & Registration

To register and use lv77, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old on the date of registration.
• Not prohibited by the laws of your country or region of residence from participating in online gambling activities.
• Acting on your own behalf and not representing or acting on behalf of any other individual.
• Have never been declared bankrupt or are currently subject to bankruptcy proceedings.
• Providing accurate, complete, and truthful registration information when signing up.

During registration, you are required to provide your full name, active email address, phone number, and any other required information. lv77 reserves the right to request additional verification documents at any time to confirm your identity.

3Account Management

Each user is only permitted to hold one (1) active account at lv77 at all times. Registering multiple accounts — whether using the same or different information — is strictly prohibited and constitutes a serious breach of these Terms.

You are solely responsible for:

• Keeping your password and account login credentials confidential.
• All activity that occurs under your account, whether carried out by you or any other party.
• Notify lv77 immediately if you suspect your account has been accessed without authorization.
• Updating your account information whenever your personal details change.

Lv77 shall not be liable for any losses arising from unauthorized access resulting from a user's negligence in safeguarding their account.

4Fund Deposits & Withdrawals

Lv77 supports a wide range of deposit and withdrawal methods for the convenience of Malaysia members, including DuitNow, FPX, online banking from all major banks, Touch 'n Go eWallet, Boost, and GrabPay. All transactions are conducted in Malaysian Ringgit (MYR).

Regarding deposits:

• The minimum deposit amount is MYR 10, or as specified by the limit set for each payment method.
• Deposits are processed instantly and will be credited to your game account within 1–5 minutes.
• Lv77 does not charge any processing fees for member deposits.
• All deposited funds must be used for gaming purposes only.

Regarding withdrawals:

• The minimum withdrawal amount is MYR 30 per transaction.
• Withdrawals can only be made to a bank account or e-wallet registered under the same name as your lv77 account.
• Most withdrawals are processed in under 5 minutes once verified by the system.
• For amounts exceeding MYR 50,000, additional security checks may be required and may take up to 2 hours.
• Lv77 reserves the right to temporarily suspend a withdrawal while an investigation is ongoing if suspicious activity is detected.

5Bonuses, Promotions & Wagering Requirements

Lv77 offers a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, weekly cashback, and loyalty rewards. All bonuses are subject to the specific terms and conditions stated on the relevant promotions page.

General terms that apply to all lv77 bonuses:

1. Each bonus may only be claimed once per user unless otherwise stated.
2. Bonuses cannot be directly converted to cash without meeting the wagering requirements.
3. Wagering requirements refer to the total amount that must be wagered before wins from a bonus can be withdrawn. For example, a MYR 50 bonus with a 10x wagering requirement means you need to wager MYR 500 before a withdrawal can be made.
4. Lv77 reserves the right to void any bonus obtained through illegitimate means, including promotional abuse or the use of multiple accounts.
5. All bonuses have an expiry period. Bonuses not used within that period will expire automatically.
6. Games eligible to contribute toward bonus wagering requirements may vary by bonus type. Full details are stated in the respective promotional terms.

6Game and Betting Rules

All games available on lv77 — including slots, table games, Live Casino, Bingo, and Sports Betting — are operated in accordance with their respective specific rules, which can be found in the help section of each game.

General rules that apply to all games on lv77:

• All game outcomes generated by the system are final and cannot be disputed, unless there is clear evidence of a technical failure.
• In the event of a technical failure during gameplay, lv77 reserves the right to void the affected round and refund the wagered amount to the player.
• Minimum and maximum betting limits vary by game and table. Please check the applicable limits before playing.
• All slot games and chance-based games use a Random Number Generator (RNG) certified by an independent auditing body.
• Confirmed bets cannot be cancelled or changed once the game has started.

7Prohibited User Conduct

To maintain a safe and fair environment for all members, lv77 strictly prohibits the following activities:

• Use of automated software, bots, scripts, or any tools designed to automate gameplay or gain an unfair advantage.
• Player collusion to manipulate game results, particularly in poker or multiplayer games.
• Money laundering or using the lv77 platform for any unlawful financial activity.
• Filing a chargeback through a payment provider after a deposit has been made without valid grounds.
• Abusing the bonus system by registering multiple accounts or using false information.
• Exploiting software errors or system bugs to obtain illegitimate wins.
• Sharing, selling, or transferring your account to another party.

8Account Closure and Suspension

Lv77 reserves the right to suspend or close any user's account, with or without prior notice, if:

• The user has violated any part of these Terms and Conditions.
• Lv77 suspects or identifies fraudulent activity, money laundering, or platform abuse.
• The user failed to complete the identity verification (KYC) process within the required timeframe.
• The user does not meet the age or regional eligibility requirements.
• Account inactive for more than 12 consecutive months.

Users may also request to close their own account at any time by contacting the lv77 support team. Any remaining balance will be returned once all checks are satisfied, unless there are valid grounds for holding the funds.

For self-exclusion requests related to responsible gaming, please refer to the Responsible Gaming for more information.

9lv77 Limitation of Liability

Lv77 provides an online entertainment platform on an "as-is" basis. While we strive to keep the platform running without interruption at all times, there are certain liability limitations you should be aware of:

• Lv77 is not responsible for any loss or damage arising from service disruptions due to system maintenance, cyberattacks, or events beyond our control.
• Lv77 does not guarantee that the platform will be free of technical errors at all times, although we continually strive to minimize disruptions.
• Game outcomes are determined by a certified random system. lv77 is not liable for any financial losses incurred by players as a result of legitimate game outcomes.
• Lv77 is not liable for any indirect, incidental, or consequential losses arising from the use of the platform.

10Amendments to Terms and Conditions

Lv77 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. The latest update date will always be displayed at the top of this document.

You are responsible for reviewing these Terms periodically to stay informed of any changes. Continued use of the lv77 platform after any amendments are published constitutes your acceptance of the revised terms.

For amendments involving material changes to user rights, lv77 will provide at least 7 days' notice via email or in-platform notification before the changes take effect.

11Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction where lv77 operates. Any disputes arising in connection with these Terms shall first be resolved through good-faith negotiation.

If a resolution is not reached within 30 days, the dispute may be referred to a mutually agreed arbitration body or a court with the appropriate jurisdiction.

Users acknowledge that they are solely responsible for ensuring that participation in online gambling activities is legal under the laws of their country or region of residence. lv77 is not liable for any legal consequences faced by users within their respective jurisdictions.

12Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the lv77 team is ready to assist you.

You can reach us through:

• Live Chat — available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the lv77 platform.
• Email — send your enquiry to [email protected] and we will respond within 24 business hours.
• Help Centre — visit the FAQ for quick answers to the most frequently asked questions.